Privacy Policy

MP Deck and Dock Company Ltd. ("we," "us," or "our") is committed to protecting your privacy and managing personal information responsibly in full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Ontario.

1. Scope of This Policy This Privacy Policy applies to personal information collected through our website, email communications, telephone inquiries, in-person consultations, project estimates, contracts, and service delivery. Personal information includes any information about an identifiable individual, such as your name, address, telephone number, email address, property details, or renovation preferences.

2. Information We Collect We collect only the personal information necessary to provide our renovation, deck, dock, flooring, kitchen, bathroom, sunroom, and related services. This may include:

• Contact and identification details (name, postal address, phone number, email) submitted via contact forms, estimate requests, or project discussions.
• Property and project information (location, descriptions of required work, photos, or measurements) provided for consultations or proposals.
• Payment and billing information required for contracts and invoicing.
• Automatically collected technical data from website visits (e.g., IP address, browser type, pages accessed) for site functionality, security, and analytics purposes.

We do not collect sensitive personal information unless it is directly relevant to a service and obtained with your explicit consent.

3. Purposes for Collection, Use, and Disclosure We collect, use, and disclose personal information solely for the following purposes:

• Responding to inquiries, preparing estimates, and scheduling consultations.
• Planning, executing, and managing renovation projects, including coordinating with subcontractors or suppliers as required.
• Communicating project updates, timelines, invoices, warranties, or follow-up services.
• Processing payments and maintaining financial records.
• Complying with legal, regulatory, or contractual obligations (e.g., warranty claims, building code requirements, or tax purposes).

4. Consent By submitting personal information through our website, contacting us, or engaging our services, you consent to its collection, use, and disclosure as outlined in this policy. Consent may be express (e.g., signing a contract) or implied (e.g., providing details for an estimate). You may withdraw consent at any time by contacting us, subject to legal or contractual limitations; withdrawal may affect our ability to deliver services.

5. Sharing Personal Information We disclose personal information only when necessary and under appropriate safeguards:

• To subcontractors, suppliers, or service providers directly involved in your project (bound by confidentiality).
• To payment processors or financial institutions for transaction handling.
• As required by law, court order, or to protect our legal rights.

We do not sell personal information to third parties. If data is transferred outside Canada (e.g., via cloud services), we ensure equivalent protection through contractual measures.

6. Security Safeguards We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold. These measures are designed to protect against loss, theft, unauthorized access, disclosure, copying, use, or modification, in accordance with PIPEDA Principle 7 (Safeguards). We regularly review and update these safeguards to address evolving risks.

Important Security Disclaimer While we take reasonable steps to protect personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security against unauthorized access, hacking, data breaches, or other security incidents. In the event of a breach of security safeguards involving personal information under our control, we will comply with all mandatory PIPEDA requirements, including assessing whether the breach creates a real risk of significant harm, notifying the Office of the Privacy Commissioner of Canada and affected individuals as required, and maintaining records of all breaches. To the fullest extent permitted by law, we disclaim liability for any loss, damage, or harm resulting from unauthorized access, disclosure, or other security incidents beyond our reasonable control or where we have implemented appropriate safeguards in good faith.

7. Retention Personal information is retained only as long as necessary to fulfill the purposes stated, meet legal or warranty obligations (e.g., contract records), or resolve disputes, after which it is securely destroyed or anonymized.

8. Changes to This Policy We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted here with an updated effective date.